MAKE A COMPLAINT
ATTENTION!
The Rivelli Complaint Channel must not be used for doubts, complaints, suggestions or criticisms related to the products and services provided.
In these cases, you must contact the Customer Service (SAC) at +55 (32) 3339-0155 or by email at sac@rivelli.ind.br.
The veracity of the information provided is the complainant's responsibility. All information will be verified during the investigation process and the resulting actions will be taken at Rivelli's sole discretion.
We emphasize that Rivelli does not tolerate retaliation or punishment for filing a report in good faith and with responsibility.
IDENTIFICATION OF THE COMPLAINANT
Rivelli guarantees the complainant's anonymity, and if they choose to identify themselves, their identity will be protected, ensuring that there is no retaliation against them. In this way, you can make your report anonymously or identified.
If you choose to identify yourself, you may provide your information to be contacted in case clarification is needed about the reported case, which will facilitate investigations.
All personal information collected in this Reporting Channel will be treated by RIVELLI in accordance with the provisions of the General Law for the Protection of Personal Data (Law No. 13,709/2018 – “LGPD”).